3. Has My Payment Processed?
You get yourself set up for a program, you enter or select your payment information, and then you're left wondering if everything will work as intended.
The first thing to know is that payments made by bank account take up to 3 days to be marked as 'Paid' on TUIO, as it takes that amount of time for the banks to communicate back to us that payment was received (just like a cheque payment). This is true even if the funds have already left your account.
Credit card payments, however, are usually confirmed immediately and the invoice status will be updated to 'Paid' right away. We make our users aware of this difference the first time they confirm a payment!
With that being said, the best way to know the status of your payments is to go to your Invoices tab. There you will see any invoice that is Paid, Failed, or in the process of getting paid.
An invoice for which payment has been confirmed looks like this:
An invoice with a payment in progress looks like this (note the 'Payment in Progress' note):
And finally, an invoice that has failed will be labelled in red: