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How to Take Care of a Past Due Payment

Start by checking the overdue invoice and its latest payment status. A payment already in progress may still be settling, so check its result before submitting another payment.

Pay an eligible overdue invoice

  1. Sign in to TUIO and open Invoices.
  2. Find the overdue invoice and review its details, remaining balance and payment history.
  3. Open the invoice card's Options menu and choose Pay now, when available.
  4. Review the amount and choose a payment method. Select Pay when ready, then read the result.

See How to Pay an Invoice with Pay Now for the full process. If the result is processing, follow the displayed status rather than paying again.

Check future enrollment payments

If your enrollment still needs a payment method or confirmation, open Enrollments, choose the relevant enrollment, and complete the payment-method and confirmation steps displayed there. Confirming an enrollment can start eligible overdue payments automatically. Check the invoice status before also using Pay now.

Paying one invoice does not automatically change every enrollment's payment method. If offered after payment, select whether to use that method for future invoices on the enrollment.

If you cannot complete the payment

Read any failure message and follow its resolution instructions. Contact your school about an invoice on hold, an incorrect amount, a payment made outside TUIO, or a missing payment option. For a payment already processing, see Has My Payment Processed?.